All portraits are hand-drawn by our artists. We never use AI generation or simply copy customer photos.

We offer Custom Digital Illustrations (high-resolution 300 DPI JPG & PNG files delivered via email) and Physical Framed Prints. You can select your preferred option directly on the product page.

For the best result, please upload a clear, well-lit photo showing your pet’s full body. Photos with fun accessories, collars, or cute outfits are highly welcome and make the artwork extra special!
If your pets are in separate photos, simply upload them individually—we can seamlessly combine them into one single portrait.

Your preview image will be delivered within 1 to 3 business days. After your confirmation, we will send a package of high-res JPG and PNG files to your provided email. Processing could take up to 7 business days during our busy seasons.

To ensure fast delivery and zero customs delays, our physical prints are produced locally near you through a network of professional print labs across 30+ countries!
Production Time: 2–4 business days after artwork approval.
Shipping Time: 3–7 business days depending on your location.
You will receive a tracking number via email as soon as your order ships!

Orders are 100% refundable before drawing starts and non-refundable once artwork has commenced. To ensure you love the final result, every order includes 2 free minor revisions on your preview before final delivery!

All custom illustrations include unlimited personal usage rights (personal printing, gifting, and personal social media). Commercial licensing, resale, or corporate branding use requires prior written authorization.

Digital Files: Check your Spam/Junk folder first. If missing, email us your order number for an immediate resend.
Physical Prints: We offer a free replacement for transit damage! Just email us photos of the item and packaging within 7 days.

Yes. Each custom order includes 2 free minor revisions for color, brightness, and small detail adjustments.
Major changes require extra fees.