We offer Custom Digital Illustrations (high-resolution 300 DPI JPG & PNG files delivered via email) and Physical Framed Prints. You can select your preferred option directly on the product page.

All portraits are hand-drawn by our artists. We never use AI generation or simply copy customer photos.

Your preview image will be delivered within 1 to 3 business days. After your confirmation, we will send a package of high-res JPG and PNG files to your provided email. Processing could take up to 7 business days during our busy seasons.

To ensure fast delivery and zero customs delays, our physical prints are produced locally near you through a network of professional print labs across 30+ countries!
Production Time: 2–4 business days after artwork approval.
Shipping Time: 3–7 business days depending on your location.
You will receive a tracking number via email as soon as your order ships!

• Yes, absolutely! We can bring your pets together into a single, beautiful artwork.
  How to order:
  · Please select the corresponding quantity based on the total number of pets you want in the portrait (priced per pet).
  · In the Required text box (where you enter the names), simply type all your pets' names and add a quick note about drawing them together (e.g., "Draw Luna & Milo together").
  · Upload their reference photos before adding to cart!
  

Your high‑resolution JPG and PNG files come with unlimited personal use rights.

1. Print wall decor, cushions, blankets, stickers and clothing locally for personal use;

2. Use your custom artwork as wallpaper for your phone, laptop or smartwatch;

3. Create holiday cards, birthday gifts and pet party invitations for family and friends;

4. Apply the illustration as profile photos and post visuals across Instagram, TikTok and Facebook;

5. Save the portrait forever as a meaningful pet memorial keepsake, and reprint it whenever you like.

Important note: Your standard digital order does not include commercial rights. You may not resell the artwork or produce merchandise for sale. Kindly purchase our standalone commercial license if you intend any business-related usage.

All custom illustrations include unlimited personal usage rights (personal printing, gifting, and personal social media). Commercial licensing, resale, or corporate branding use requires prior written authorization.

For the best result, please upload a clear, well-lit photo showing your pet’s full body. Photos with fun accessories, collars, or cute outfits are highly welcome and make the artwork extra special!

Orders are 100% refundable before drawing starts and non-refundable once artwork has commenced. To ensure you love the final result, every order includes 2 free minor revisions on your preview before final delivery!

Digital Files: Check your Spam/Junk folder first. If missing, email us your order number for an immediate resend.
Physical Prints: We offer a free replacement for transit damage! Just email us photos of the item and packaging within 7 days.

Yes. Each custom order includes 2 free minor revisions for color, brightness, and small detail adjustments.
Major changes require extra fees.