Shipping policy

Shipping & Delivery Policy

Last updated: July 2026

Thank you for choosing NickYoYoART! Because every pet portrait is handcrafted by a real artist, our fulfillment process includes two key phases: Artwork Creation & Proof Approval, followed by Digital Delivery or Local Physical Framing & Shipping.

1. Digital Product Delivery (Instant Download & Email)

If you purchase a Digital Download Only option:

  • Shipping Cost: 100% Free worldwide ($0.00).
  • Digital Proof Delivery: You will receive a high-resolution digital preview proof via email within 1–3 business days for your review.
  • ⚡ Express Rush Option (+$10): Choose our Express Rush add-on at checkout to skip the line and receive your digital draft proof within 24 hours.
  • Final File Delivery: Once you approve your digital proof, your final high-resolution digital files (JPG/PNG) will be delivered directly to your email inbox for download.

2. Physical Framed Prints (Local Production & Shipping)

For orders that include a Physical Framed Print, physical production begins immediately AFTER you approve your digital draft proof. To deliver your framed print as quickly and sustainably as possible, we partner with local print fulfillment centers (Gelato) in over 30 countries.

📦 Estimated Shipping Times (After Proof Approval):

  • United States: 3 – 5 Business Days (Free Standard Shipping)
  • Canada: 3 – 6 Business Days
  • United Kingdom: 3 – 5 Business Days
  • Europe (EU): 3 – 6 Business Days
  • Australia & New Zealand: 3 – 7 Business Days
  • Rest of the World: 7 – 15 Business Days

*Note: Total Delivery Time = Artwork Creation Time (1–3 Days) + Customer Draft Approval Time + Physical Printing & Shipping Time.

3. Proof Approval & Processing Window (3-Day Policy)

To ensure your order is fulfilled in a timely manner, please inspect and respond to your email proof preview within 3 calendar days of receiving it. If no response or revision request is received after 3 days (and following multiple reminder attempts), we will consider the artwork approved to proceed with final digital file delivery or physical print production.

4. Order Tracking & Address Accuracy

  • Tracking Number: As soon as your physical framed print is printed, framed, and shipped, you will automatically receive an email containing a tracking number (USPS, FedEx, UPS, or local post).
  • Address Accuracy: Customers are responsible for providing complete and accurate shipping addresses at checkout. NickYoYoART is not responsible for non-delivery or lost shipments due to incorrect address information provided by the customer. Re-shipping costs will be the customer's responsibility.

5. Damaged, Defective, or Lost Packages Guarantee

We take full responsibility for ensuring your framed artwork arrives in perfect condition!

  • Damaged in Transit: If your framed print arrives damaged or defective, please contact us within 14 days of delivery at nickyoyoart@gmail.com with clear photos of the damaged item AND the outer packaging. We will send a 100% free replacement at zero cost to you!
  • Lost Packages: If your shipping tracking status stops updating or shows lost in transit, please reach out to our team, and we will investigate with the carrier or dispatch a free replacement.

6. Customs, Duties & Taxes

Because physical prints are manufactured locally in major regions (US, UK, EU, Canada, AU), international custom duties rarely apply. However, for orders in remote regions, any local customs duties, taxes, or import charges imposed by local authorities are the buyer's responsibility.

7. Contact Us

If you have any questions regarding your shipping status, tracking, or need assistance, please contact us: